Below are some commonly asked questions about New Zenler.
Frequently asked questions
What does the current BETA Pricing mean?
The current BETA pricing allows you to get positioned as a founding member at either Pro/Premium level, the current prices will remain the same, for you, indefinitely.
Is the price going to increase from the second year?
The special founding member pricing is not just for the first year but the same super discounted price every year.
What is the ETA for launch / when will BETA end?
New Zenler team does not give out ETA’s, as they're building a solid foundation pre-launch. No set date.
What are the differences between BETA and Pro?
PRO: White labeling, Custom Domain & Live feature, No Transaction fees
BETA: 10% fee for every course sale, a limit on emails (1k) and leads(5k)
How long will the current BETA Pricing be in place?
No set date, COVID19 has allowed the New Zenler team to take a step back and assist as many course creators to get set up as cost-efficiently as possible.
When do Partner Programme payouts happen
Zenler payout is on the 1st of each month provided they have met 30-day money back. Otherwise, it will be carried over to next month’s payouts.
Who do you mean by NZ founding member?
It is anyone who gets in on any of the pricing plans before the launch.
Can I move later to Premium at the same level that I get in?
Yes, as a special deal for founding members - you are locked in at the level you get in. So you can move from Pro to Premium at the level you get in.
This means if you get in at the current discounted price on Beta, you could move to that current discounted price on Premium at any point later - just for the founding members.
Is there a monthly payment plan?
Pricing is already heavily discount for founding members. There is not advertised monthly plan that is available out of the box. However if needed [email protected] can set you up on Monthly, however note that yearly will be the best value.
Will you have a Free plan when you launch?
Yes, there will be a free plan with features limited to Course Creation and Delivery. However, it is not really recommend this for serious course creators.
Is any transaction fee taken when selling courses on Free Beta?
10% Transaction fees on Free Beta. 0% when you upgrade to Paid plans(Pro/Premium).
How can I Autoplay a Video on a Lesson?
You can enable autoplay for the videos added to the course curriculum (Course-> Curriculum-> Enable Video Autoplay). But please note you cannot enable autoplay for videos on Pages yet.
With Zenler LIVE do I need to pay for Zoom or any other webinar platform?
The easy answer is no, however, every platform tends to offer something different, weigh up what you need for now.
Do I need to pay a monthly subscription for LIVE?
No, LIVE is included within your membership at Pro/Premium level.
What are the limits on LIVE?
Pro: 300 Attendees
100 Total Live Sessions per month
1.5 hrs duration on each session by default. But you can also now run 25 sessions with an extended duration of 1.5 hrs to 2hrs in this.
Premium: 500 Attendees
300 Total Live Sessions per month
1.5 hrs duration on each session by default. But you can also now run 100 sessions with an extended duration between 1.5 hrs to 2hrs in this.
Can you remove the watermark on LiveStream to FB?
No, you cannot. Any live streams via Zoom will always have this.
How to set up an Automated/Evergreen Webinar Funnel in New Zenler?
What can I do to try and resolve the issue myself before reporting to support?
Most often than not, issues happen as things are saved on your local cache causing conflicts, so clearing your browser cache will resolve quite a few issues like style/color not updating.
Follow this link to refresh your cache: https://www.refreshyourcache.com/en/home/
What is the most efficient way to integrate third-party resources like WordPress?
Pabbly for all integrations
How do I change pre-defined text on dynamic blocks /course player?
You can customize all the system emails from Site > Language
How do I customize my system emails?
You can customize all the system emails from Site > Language > System Emails.
How do I upload videos larger than 1gb?
By default, only 1g video size is support. To compress your videos without loosing quality use the free compression tool handbrake.fr to compress up to 1/10th of size without loosing quality. This also helps optimize bandwidth for your students.
Video Playback issues?
Videos require network speeds of 500 kbps or higher in order to stream our lowest playback quality (240p). You can use this speed test to get a general sense of your Internet speed during the time of the issue. Keep in mind that bandwidth can fluctuate, especially on Wifi or cellular networks..
Check this post for image sizes in New Zenler.
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